Shipping policy
Shipping Policy
1. Order Processing
Orders are normally processed and prepared for shipment within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During periods of high order volume, product launches, or other circumstances outside our control, processing may take longer. If there is a significant delay, we will make reasonable efforts to inform you.
2. Shipping Times
Estimated delivery times depend on the destination and shipping method selected at checkout.
Delivery times are estimates and are not guaranteed. Delays may occur due to the shipping carrier, customs, weather, holidays, or other circumstances outside our control.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Shipping costs may vary depending on the destination, package size, weight, and shipping method selected.
4. Tracking
Where tracking is available, tracking information will be provided to the customer after the order has been shipped.
Tracking information may take some time to become active after the package has been handed to the shipping carrier.
5. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be reshipped.
6. Lost or Damaged Packages
If your package appears to have been damaged during transportation, please contact us as soon as possible and provide photographs of the package and the damaged product.
If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery date, please contact us so that we can investigate the shipment with the carrier.
7. Customs and Import Charges
For orders shipped internationally, customs duties, import taxes, VAT, or other fees may apply depending on the destination country and applicable laws.
Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
StrayRacing is not responsible for delays caused by customs processing.
8. Delivery Address and Risk
We are not responsible for delivery failures caused by incorrect or incomplete information supplied by the customer.
We will make reasonable efforts to ensure that orders are packaged appropriately and handed to the selected shipping carrier.
9. Contact
If you have questions regarding your shipment or delivery, please contact us through the contact information provided on the StrayRacing website.